Contact
Contact form
Frequently Asked Questions
Everything you need to know about our products and services
24
Questions
6
Categories
24/7
Support
Product Information
We use premium, sustainably-sourced materials including organic cotton, recycled polyester, and eco-friendly dyes. Each product features detailed material specifications on its individual page, ensuring complete transparency about what goes into every item we create.
We offer comprehensive size guides with detailed measurements for each product. Our sizes range from XS to XXL, with specific fit recommendations and measurement charts to help you find your perfect size. When in doubt, our customer service team is happy to provide personalized sizing advice.
Absolutely. We partner exclusively with certified facilities that meet strict fair labor standards. Our supply chain is regularly audited to ensure ethical practices, fair wages, and safe working conditions. We believe in transparency and responsibility throughout our entire manufacturing process.
Our products combine innovative design with sustainable practices. Each item is crafted with attention to detail, using cutting-edge techniques and premium materials. We focus on creating timeless pieces that offer both style and durability, setting us apart in the market.
Shipping & Delivery
We offer multiple shipping options: Standard (3-7 business days), Express (1-2 business days), and Overnight delivery. International shipping is available with delivery times varying by destination. All orders are processed within 24 hours on business days.
Yes! We provide free standard shipping on all orders over $75within the continental US. For orders under $75, standard shipping is $8.99. Express and overnight shipping rates vary based on location and package size.
Once your order ships, you'll receive a confirmation email with a tracking number and direct link to track your package. You can also track orders through your account dashboard or by visiting our order tracking page with your order number.
We ship to over 50 countries worldwide. International shipping costs and delivery times vary by destination. Customers are responsible for any customs duties or taxes that may apply. Please check our shipping policy for a complete list of supported countries.
Returns & Exchanges
We offer a generous 30-day return policy for all unworn items with original tags attached. Items must be in their original condition for a full refund. Sale items and personalized products are final sale and cannot be returned.
Starting a return is simple. Contact our customer service team via email, chat, or phone, or use our convenient online return portal. We'll provide a prepaid return shipping label and detailed instructions to make the process as smooth as possible.
Absolutely! We offer free exchanges for different sizes or colors within 30 days. Simply return your original item and place a new order for your preferred option. If there's a price difference, we'll refund or charge the difference accordingly.
Once we receive your returned item, refunds are processed within 2-3 business days. The refund will appear on your original payment method within 5-10 business days, depending on your bank or credit card company's processing time.
Care & Maintenance
For best results, machine wash in cold water with similar colors using mild detergent. Avoid bleach and fabric softeners. Tumble dry on low heat or hang dry to preserve fabric integrity and prevent shrinkage. Each product includes specific care instructions on the label.
Our products feature colorfast dyes that resist fading when properly cared for. Following our care instructions, washing in cold water, and avoiding direct sunlight during drying will help maintain vibrant colors for years to come.
Yes, most items can be ironed on low to medium heat. For printed or embellished designs, iron inside out or use a pressing cloth to protect the decoration. Steaming is also an excellent wrinkle-removal option that's gentle on fabrics.
Treat stains immediately by blotting (not rubbing) with cold water. For stubborn stains, apply a small amount of mild detergent directly to the area before washing. Avoid hot water as it can set stains permanently. For specific stain types, contact our care team for detailed guidance.
Warranty & Support
We provide a comprehensive 1-year warranty against manufacturing defects, including issues with stitching, hardware, and material flaws under normal use. This warranty demonstrates our confidence in the quality and durability of our products.
Our dedicated support team is available via email, live chat on our website, or phone during business hours (9 AM - 6 PM EST, Monday-Friday). We pride ourselves on responding to all inquiries within 24 hours, often much sooner.
If you receive a defective item, please contact us immediately with photos of the issue. We'll arrange for a replacement or full refund at no cost to you, including return shipping. Your satisfaction is our top priority, and we'll make it right quickly.
Yes, we offer repair services for items outside the warranty period or for damage not covered under warranty. Contact our support team for a repair quote and instructions. We're committed to extending the life of your favorite pieces whenever possible.
Account & Orders
While you can checkout as a guest, creating an account offers many benefits including order tracking, faster checkout, exclusive member offers, and easy access to your purchase history. Account creation is quick and free.
Orders can be modified or cancelled within 2 hours of placement, as long as they haven't entered the fulfillment process. Contact our customer service team immediately if you need to make changes. Once shipped, you can use our return process instead.
We accept all major credit cards (Visa, MasterCard, American Express, Discover), PayPal, Apple Pay, Google Pay, and Shop Pay. All transactions are processed securely with industry-standard encryption to protect your payment information.
Yes! Digital gift cards are available in various denominations and can be purchased online. They're delivered instantly via email and never expire. Physical gift cards are also available upon request for special occasions.
No questions found matching your search. Please try different keywords or contact our support team for assistance.